In recent months, Iâve heard from an increasing number of businesses that have lost control of their Google My Business (GMB) listing. Far too often, someone at the business will claim the page using their personal account, and when they leave, the owner has no way to access the listing.
Every time I hear about this situation, I ask if anyone has tried using Googleâs phone support â and every time I suggest this, itâs met with anything from confusion to a blank stare. As local SEOs, we assume that everyone knows about GMB phone support; in reality, most business owners have no idea it exists.
In fact, outside of the Local SEO niche, most other SEOs and online marketers donât seem to know phone support is an option either. If someone is trying to reclaim a listing, they follow the steps listed in Googleâs support system and wait around a few weeks to gain control of the listing again.
Now, I donât know how about any of you, but thatâs not an acceptable timeframe for me. If youâre a business owner, you donât want to wait that long; and if youâre an SEO, you donât want your clients to wait (and blame the slow progress on you).
Skip The Wait And Jump On The Phone To Verify
Google has recently updated their online support page, but you can reach it here. Obviously, thatâs not so easy to remember, so I set up an easier link that anyone can remember: bit.ly/phonesupport.
IMPORTANT NOTE: GMB Phone Support is only available from 1 a.m. to 5 p.m. Pacific Time. If you go through the following steps outside of those hours, the Phone Support option will not be available.
Once you click the link supplied above, youâll see the Google My Business Help screen. Itâs not easy to get to the Phone Support if you donât know how, so just follow these steps:
Within a few seconds, youâll get a call from Google Phone Support, and youâll be able to solve your problems immediately.
Top Secret GMB Phone Support Pro Tip #1
GMB Phone Support has been available since 2013, but it seems that Google has recently outsourced some of its support staff. The outsourced staff is still incredibly helpful, but theyâre more likely to follow a help script. If youâre lucky enough to catch someone in the California or Michigan call center, and itâs clear that you know what youâre doing, theyâll skip any script and youâll solve your problem even faster.
In our experience, youâre more likely to get the U.S. call centers if you call between noon and 5pm Pacific Time. If youâre in the UK or Europe, youâre better off waiting until the evening to call, so that youâre calling during that magic window.
Top Secret GMB Phone Support Pro Tip #2
GMB Phone Support can help with almost anything related to your Google My Business listing. While youâre on the phone with a support agent, ask them if there are any duplicate listings. If any exist, theyâll be able to shut them down immediately. If youâre working with a business that set up a personal Google Plus page for their business, Phone Support can help you get it converted to a GMB listing.
Youâve got Google on the phone, and theyâre willing to help â take advantage of the opportunity!
Opinions expressed in this article are those of the guest author and not necessarily Search Engine Land. Staff authors are listed here.
Related TopicsChannel: LocalGoogleGoogle: Google My BusinessGoogle: Maps & LocalLocal Search ColumnSearch MarketingSearch Marketing: Local Search MarketingSEO - Search Engine OptimizationSEO: Local
Hi VishalRal,
Sorry for the delay.
Firstly, may I know if you purchased the PSTN conferencing license and then assigned it to the user? If no, generally, we cannot make Microsoft as the default provider for the user if the user doesnât have a PSTN conferencing license.
As the information I mentioned above, we need to get the PSTN conferencing license to choose Microsoft as the default provider. To get the PSTN conferencing license, we can:
1. Purchase and assign an Office 365 Enterprise E5 license that already contains the Skype for Business PSTN Conferencing add-on license and then Assign a PSTN conferencing license to a user. For your reference: Office 365 Enterprise E5 plan.
2. If youâre using Office 365 Enterprise E1, E3 or Skype for Business Online Standalone Plan 2, you can follow the steps below to purchase the Skype for Business PSTN Conferencing add-on license and then assign it to a user.
a. Sign in to Portal (https://portal.office.com/admin/default.aspx) with your admin account.
b. Navigate to BILLINGâSubscriptions, under your Skype for Business plan2 there should be a button Add-ons and click Purchase add-ons to get the pricing for all the add-ons available to your plan.
Let me know if you need further assistance.
Best Regards,
Aaron
118,375
Every day, millions of people search on Google for businesses like yours. Make your Business Profile stand out and turn those searches into your customers with the Google My Business app.
⢠Respond to reviews, message with your customers, and see your followers in the Customers tab. ⢠Make edits to your Business Profile and see those changes on Google in real time. ⢠Upload photos, create enticing offers, and share what makes your business unique. ⢠See in one glance how and how much your customers interact with your Business Profile right from the app's Home tab. ⢠Get real-time notifications to know when a customer connects with your business on Google. Focus on what you love and rest easy knowing that Google My Business is on the clock helping you get more customers. ⢠Manage multiple locations from one dashboard, and invite others to manage your listing. Permission Notice ⢠Location: Needed to use your current location as your business location ⢠Contacts: Needed to auto-complete email addresses when inviting others to manage your listing and to make Bookings for Customers stored in your device contacts ⢠Storage: Needed to access photos taken at your business location
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Google My Business Support Contact Number India Search
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Contact Google My Business Support
Google LLC
1600 Amphitheatre Parkway, Mountain View 94043
Once upon a time, you could easily find a form in the GMB dashboard, fill it out, and call google my business.
Google has been phasing out this option throughout, making it harder and harder to find.
We all know how critical your listings are for local search.
If you have issues with your listing, you know that what should be an uncomplicated process can end up being incredibly irritating and a huge time waste. GMB Verification issue?
We have all been there.
How do I Call Google My Business Support?
To contact Google My Business, there are currently two options:
How do you talk to a live person at Google?
Get Google to Call You
Do not Forget Google My Business Help Section
From my experience, the Help/Support page is very extensive. You should start there. But there are just times you need to chat with a real live person.
If you find your specific problem that just doesnât seem to have a solution there, you can contact support via Phone or Twitter directly.
Google My Business Phone Support Help Line
If you have patience, call the support Number at 1-844-491-9665When you call, youâll hear an automated voice welcoming you to the GMB Set up line.
There are no complicated menus asking you to say or input your answer.There is just an intro and then directly to the wait line you go.
Some of the support issues the service number can assist with includes:
Like any customer service number, the GMB Phone Support line will have you waiting on hold for a little while for the next representative.This time will of course vary depending on how busy they are.
Iâve read comments in forums that said when a person did call; they waited 30-40 minutes. Recently, when I called support for a client of mine, I was only on hold for about 30 seconds after the automated introductory.
The representative I spoke to was very professional and helpful.At the end of the call, I took a very short feedback survey about the call and local search.Overall, a reasonably straightforward phone call to get the assistance you need.
Twitter Support is Now Available
To help assist people who donât have time to sit in a waiting line on the phone, you can now go to Twitter.The Google My Business Twitter account has been set up to provide information and updates for all things GMB.
In addition to updates and other information, the account provides access to the service team primarily set up to help customers.
To get started, follow @GoogleMyBiz
Once youâre following them, go to their page, you can âTweet toâ or âMessageâ any question you may have.
You can also put a question in one of your Tweets with @GoogleMyBiz to mark it to their attention.
The team works M-F 8am-5pm EST.If youâd like to know more about who will be helping you, there is even a page introducing you to the Twitter team.
How long it takes them to get back depends on the issues of those ahead of you. From my experience, be patient and expect 24-48 hours for a reply.
Community Forums Support An Alternative Option
Amazingly, this forum is operated by volunteers or âTop Contributorsâ not employees of Google.
Want to contribute to the support community?
Top Contributors are longtime members of the community who have been handpicked by the community managers. They are recognized for offering consistent, high-quality support to other members.
This title is presented to the members who regularly go above and beyond.
To be considered a Top Contributor, you should follow these guidelines according to Google:
⢠Be active on a consistent basis in the community
⢠Be courteous and patient when responding to questions
⢠Demonstrate a deep understanding of the business platform, like the new Posts feature or the Google Website Builder.
⢠Try to help and educate other members on the local search forum
⢠Regularly contribute to forum initiatives
⢠Provide constructive product feedback
Beware of Fraudulent Phone Calls Claiming to be Google
Occasionally GMB Phone Support does call to verify your business or confirm company details for Maps. This is mainly used as a spam prevention tool.
Unfortunately, not all phone calls claiming to be from them are.We all know there are people out there who try to defraud unsuspecting victims any way they can, and this a prevalent tactic employed by susceptible business owners.
For your information, we included a list of things Google will not ask for or call about so you can better protect yourself from possible fraud.
Google WILL NOT:
If you are in doubt about a phone call you received, use the contact information provided here to ensure you are talking to a legit representative.
This information is current as of 2019 for phone and Twitter support
As of today, these are the simplest ways to reach Google regarding your business listing. If you still need assistance, consider contacting me for SEO Consulting services. Some issues can be very complicated, and it is best to hire a professional expert.
Whether you choose to pick up a phone or send them a Tweet, you should receive the answers to your questions.
If you think your colleagues may find this information on Google support for local business options helpful, please share the post.
Certificate autoenrollment is not enabled. 24/7 support from a real person is included with your paid subscription to G Suite.
If you are not a G Suite administrator, visit Google Help to get support for your product.
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